Contact information

Contact Information

Last updated: 13 November 2026

GUIDO SANETZKI
Carl-Zeiss-Straße 8, 52477 Alsdorf, Germany
Email: contact@vortekly.shop
Phone: +49 2404 91972

Customer service hours: Monday to Friday, 9:00-17:00 CET. Emails are answered within one business day.

Order processing: 1-3 business days. Estimated delivery: 15 business days. Damaged parcels: report within 48 hours of delivery. Lost parcels: report within 7 days.