Shipping policy

Shipping Policy

Last updated: 13 November 2026

This policy explains how Vortekly (operated by GUIDO SANETZKI, Carl-Zeiss-Straße 8, 52477 Alsdorf, Germany) prepares and ships orders.

Order processing

Orders are processed within 1-3 business days. Orders placed at the weekend or on a public holiday begin processing on the next business day.

Estimated delivery

Once dispatched, the estimated delivery time is 15 business days. Delivery estimates are not guarantees; carrier delays, customs checks or severe weather can extend them.

Shipping cost

Shipping cost is estimated by distance between our dispatch point in Germany and the delivery address, and is shown at checkout before payment. The amount depends on the destination and the size of the order.

Tracking

A tracking number is emailed when the parcel leaves our warehouse. Tracking can take up to 48 hours to show its first movement.

Lost parcels

If tracking shows no movement and the parcel has not arrived, contact us within 7 days of the expected delivery date so we can open a trace with the carrier.

Damaged parcels

If a parcel arrives damaged, contact us within 48 hours of delivery with photographs of the packaging and the item, and your order number. We will arrange a replacement or a refund.

Address changes

Contact us before dispatch if the delivery address is wrong. After dispatch the address cannot be changed.

Questions: contact@vortekly.shop · +49 2404 91972