Refund policy

Refund Policy

Last updated: 13 November 2026

Vortekly is operated by GUIDO SANETZKI, Carl-Zeiss-Straße 8, 52477 Alsdorf, Germany.

Return window

Unused items in their original packaging may be returned within 30 days of delivery. Return shipping is paid by the customer unless the item arrived damaged or was sent in error.

Return and cancellation rules

Return rules and cancellation rules are enabled for this store. Cancellation requests are accepted before the order is dispatched, which normally happens within 1-3 business days of the order. Once a parcel is in transit the return process applies instead.

Condition

Items must be returned unworn, with all labels and any supplied belts or accessories. Items that show signs of wear may be refused or refunded partially.

Refund timing

Refunds are issued to the original payment method within 5-10 business days after the returned item has been inspected.

Damaged or incorrect items

Report damaged or incorrect items within 48 hours of delivery. Send a photograph and your order number and we will replace the item or refund it, including shipping.

Lost parcels

If a parcel is lost in transit, contact us within 7 days of the expected delivery date. We will trace it with the carrier and refund or replace it once the trace confirms the loss.

Exclusions

Items that have been altered, worn or damaged by misuse are not eligible for a refund.

Returns address and instructions: contact@vortekly.shop